AU

APP101: Help Desk

If there is an admin/support interface for help desk users, are actions performed through that interface being logged according to AELS?

Guidance: Administrative interfaces are desirable to make sure that proper procedures are followed and so that help desk activities can be directly audited through the application. If the application contains a separate admin/support interface, the security-relevant actions (refer to CISS for list) performed through that interface must be logged.

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Ticket ID

T-00013

Created

January 21, 2021 05:47 PM

Product

QuickView